TERMS & CONDITIONS

TERMS & CONDITIONS

Last updated: 31 August 2026

Welcome to SOLLA. These Terms & Conditions govern your access to and use of our website and your purchase of products from SOLLA.

By accessing our website or placing an order with us, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or purchasing our products.

1. ABOUT SOLLA

This website is operated by SOLLA.

Throughout these Terms & Conditions, the terms “SOLLA”, “we”, “us” and “our” refer to SOLLA.

The terms “you” and “your” refer to the person accessing our website or purchasing our products.

2. USE OF OUR WEBSITE

By using our website, you agree to use it only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

  • Use our website for any unlawful or fraudulent purpose;

  • Attempt to gain unauthorised access to our website or systems;

  • Interfere with the security or operation of our website;

  • Copy, reproduce or distribute our content without permission;

  • Use our website to transmit harmful or malicious material; or

  • Engage in any activity that could damage SOLLA or other users.

We reserve the right to restrict or terminate access to our website if we reasonably believe these Terms & Conditions have been breached.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, colours, sizes and other information displayed on our website are accurate.

However, colours and appearance may vary depending on your device, screen and settings.

We reserve the right to:

  • Modify product descriptions;

  • Update product information;

  • Change prices;

  • Limit product quantities;

  • Discontinue products; or

  • Correct errors or inaccuracies.

Product availability may change without notice.

4. PRICES

All prices are displayed in the currency shown on our website at the time of purchase.

Prices may change at any time without prior notice.

While we take reasonable care to ensure that pricing information is accurate, errors may occasionally occur.

If we discover an obvious pricing error after you have placed an order, we may contact you before processing the order and provide you with the option to confirm the order at the correct price or receive a full refund.

5. ORDERS

When you place an order through our website, you are making an offer to purchase the selected products.

After placing your order, you will receive an order confirmation email. This confirms that we have received your order but does not necessarily mean that your order has been accepted.

We reserve the right to accept or decline an order where permitted by law, including where:

  • A product is unavailable;

  • There is an error in the product description or price;

  • We suspect fraudulent or unauthorised activity;

  • The information provided is incomplete or incorrect; or

  • We are unable to fulfil the order.

If we cancel an order after payment has been received, we will arrange a refund to the original payment method.

6. PAYMENT

Payment must be completed using one of the payment methods available at checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payments may be processed through third-party payment providers. SOLLA does not generally have access to your complete payment card details.

7. SHIPPING AND DELIVERY

We will make reasonable efforts to process and dispatch orders within the timeframes stated on our website.

Delivery times are estimates only and may vary depending on the destination, courier, public holidays, weather, customs or other circumstances outside our reasonable control.

Once an order has been dispatched, tracking information may be provided where available.

For further information, please refer to our Shipping & Delivery Policy.

8. RETURNS, REFUNDS AND EXCHANGES

Returns, refunds and exchanges are handled in accordance with our Returns & Refunds Policy.

Our voluntary returns policy does not limit or exclude any rights you may have under Australian Consumer Law.

If a product is faulty, damaged or does not meet the consumer guarantees applicable under Australian law, you may be entitled to a repair, replacement, refund or other remedy.

9. AUSTRALIAN CONSUMER LAW

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law (ACL).

Our products come with consumer guarantees that cannot be excluded under Australian law.

Where a product does not meet an applicable consumer guarantee, you may be entitled to a remedy depending on the circumstances.

10. INTELLECTUAL PROPERTY

All content on the SOLLA website, including but not limited to:

  • Logos;

  • Brand names;

  • Product names;

  • Images;

  • Photographs;

  • Graphics;

  • Text;

  • Designs;

  • Product descriptions; and

  • Website materials

is owned by or licensed to SOLLA unless otherwise stated.

You must not reproduce, copy, modify, distribute, publish or commercially exploit our intellectual property without our prior written permission.

11. USER CONTENT

If you submit reviews, photographs, comments or other content to SOLLA, you agree that you have the right to provide that content.

By submitting content, you grant SOLLA permission to use, reproduce, publish and display that content for legitimate business and marketing purposes, where permitted by law.

You must not submit content that is unlawful, misleading, defamatory, offensive, infringing or otherwise inappropriate.

We reserve the right to remove user-generated content that violates these Terms & Conditions.

12. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites, services or applications.

These services may be subject to their own terms and privacy policies.

SOLLA is not responsible for the content, availability, security or practices of third-party websites or services.

Your use of third-party services is at your own discretion and subject to the applicable third-party terms.

13. PRIVACY

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and protect your personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

14. WEBSITE AVAILABILITY

We do not guarantee that our website will always be available, uninterrupted or free from errors.

We may temporarily suspend or restrict access to our website for maintenance, updates, security reasons or other circumstances.

We will make reasonable efforts to restore the website as soon as reasonably practicable.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by law, SOLLA will not be liable for loss or damage arising from your use of our website where such liability can lawfully be excluded.

This may include indirect, incidental or consequential loss arising from your use of the website or inability to access the website.

Nothing in these Terms & Conditions excludes, restricts or modifies any liability or consumer rights that cannot legally be excluded under Australian law.

16. INDEMNITY

To the extent permitted by law, you agree to indemnify SOLLA against reasonable losses, liabilities, costs or expenses arising from your breach of these Terms & Conditions or your unlawful use of our website.

This clause does not apply to the extent that such liability was caused by SOLLA's own unlawful conduct or negligence.

17. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time.

Any changes will become effective when the updated version is published on our website.

Your continued use of our website after changes have been published constitutes acceptance of the updated Terms & Conditions.

We recommend reviewing this page regularly.

18. GOVERNING LAW

These Terms & Conditions are governed by the laws applicable in Australia.

Any dispute arising in connection with these Terms & Conditions or your use of our website will be subject to the applicable courts and laws of Australia.

19. SEVERABILITY

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be removed or limited to the minimum extent necessary.

The remaining provisions will continue to apply.

20. ENTIRE AGREEMENT

These Terms & Conditions, together with our Privacy Policy, Returns & Refunds Policy, Shipping & Delivery Policy and other applicable policies published on our website, constitute the agreement between you and SOLLA regarding your use of our website and purchase of our products.

21. CONTACT US

If you have any questions about these Terms & Conditions, please contact us:

SOLLA Customer Support
Email: sav@solla.com