PRIVACY POLICY
PRIVACY POLICY
Last updated: 31 August 2026
At SOLLA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit or make a purchase through our website.
1. PERSONAL INFORMATION WE COLLECT
When you purchase something from our store, we collect the personal information you provide to us, such as your name, billing and delivery address, email address, telephone number and payment information, where required to process your order.
When you browse our website, we may also automatically receive your Internet Protocol (IP) address and information about your browser, device and operating system.
We may use this information to help us understand how visitors use our website and to improve our products, services and customer experience.
Email Marketing
With your consent, we may send you emails about our store, new products, special offers, promotions and other updates.
You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.
2. HOW WE USE YOUR INFORMATION
We may use your personal information to:
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Process and fulfil your orders;
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Process payments;
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Arrange delivery of your purchases;
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Communicate with you about your order;
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Provide customer support;
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Process returns, refunds and exchanges;
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Improve our website, products and services;
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Send marketing communications where you have provided consent;
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Detect and prevent fraud or misuse; and
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Comply with our legal obligations.
We will only collect and use personal information that is reasonably necessary for these purposes.
3. CONSENT
How do we obtain your consent?
When you provide us with personal information to complete a transaction, verify your payment details, place an order, arrange delivery or return a purchase, we understand that you consent to us collecting and using that information for that specific purpose.
If we wish to use your personal information for another purpose, such as direct marketing, we will seek your consent where required by applicable law.
How can you withdraw your consent?
If you change your mind and no longer wish to receive marketing communications from us, you can unsubscribe at any time or contact us at:
Please note that withdrawing consent for marketing communications does not affect our ability to use information where we are required or permitted to do so for purposes such as processing an existing order or complying with legal obligations.
4. DISCLOSURE OF PERSONAL INFORMATION
We may share your personal information with trusted third-party service providers where reasonably necessary to operate our business and provide our services to you.
These may include:
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Payment processors;
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Shipping and delivery providers;
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Website and e-commerce service providers;
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Customer support providers;
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Marketing and analytics providers; and
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Professional advisers where necessary.
We may also disclose your information where required or permitted by law, including to comply with legal obligations, protect our rights or prevent fraud or unlawful activity.
We do not sell your personal information.
5. SHOPIFY
Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and services.
Your information may be stored through Shopify's data storage, databases and general applications. Shopify uses appropriate security measures to help protect information stored on its systems.
When you make a purchase through our store, Shopify and relevant payment providers may process information necessary to complete your transaction.
For more information, please refer to Shopify's applicable terms and privacy information.
6. PAYMENT INFORMATION
If you make a purchase through our website, your payment information may be processed by Shopify or an appropriate third-party payment provider.
Payment information is handled using security measures designed to protect your information during payment processing.
We do not generally have direct access to your complete payment card details.
7. THIRD-PARTY SERVICES
Third-party providers used by SOLLA will generally collect, use and disclose your information only to the extent necessary to perform the services they provide to us.
However, certain providers, such as payment processors, may have their own privacy policies governing how they handle your personal information.
We recommend reviewing the privacy policies of any third-party service provider you interact with.
Some third-party providers may be located outside Australia. As a result, your personal information may be transferred to or processed in another country and may be subject to the laws applicable in that jurisdiction.
8. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
9. COOKIES
We use cookies and similar technologies to help operate our website, remember your preferences, process shopping carts, understand website traffic and improve your shopping experience.
Cookies may collect information such as your browser type, device information, pages visited and interactions with our website.
Some cookies are essential for the website to function properly, while others may be used for analytics, personalisation or marketing purposes.
You may be able to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
10. SECURITY
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
We use appropriate technical and organisational security measures to help protect information collected through our website.
However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.
11. RETENTION OF INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, provide services, resolve disputes, maintain business records and comply with legal obligations.
When personal information is no longer required, we may securely delete or de-identify it where appropriate.
12. ACCESSING AND CORRECTING YOUR INFORMATION
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.
If you would like to access, correct or update your personal information, please contact us at:
We may need to verify your identity before processing your request.
13. AUSTRALIAN PRIVACY LAW
Where applicable, SOLLA handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Nothing in this Privacy Policy is intended to exclude, restrict or modify any rights you may have under applicable Australian law.
14. PRIVACY COMPLAINTS
If you believe that we have mishandled your personal information or breached applicable privacy laws, please contact us first so that we can investigate and respond to your concern.
You can contact our privacy team at:
We will take reasonable steps to investigate and resolve privacy complaints.
If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).
15. AGE OF CONSENT
By using this website, you confirm that you are at least the age of majority applicable in your state or territory of residence, or that you are using the website with the consent and supervision of a parent or legal guardian where required by law.
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, services, legal requirements or privacy practices.
Any updates will be published on this page and will take effect when posted.
We recommend reviewing this Privacy Policy periodically.
17. CONTACT INFORMATION
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact us:
SOLLA Customer Support
Email: sav@solla.com